Frequently Asked Questions
Buying an engagement ring usually comes with more questions than any other purchase you'll make. Here are the ones we're asked most often.
Engagement Ring Frequently Asked Questions
How can I tell if a diamond is good quality?
Diamond quality comes down to the 4Cs — cut, colour, clarity, and carat weight — and cut has the biggest impact on how a diamond actually looks in person. A well-cut diamond in a lower colour or clarity grade will often out-sparkle a poorly cut diamond with "better" numbers on paper. We'll walk you through the 4Cs for any stone you're considering.
How is a custom engagement ring actually made?
A custom engagement ring typically moves through design consultation, a hand-drawn or CAD rendering for approval, stone selection, casting, setting, and finishing before final quality checks. [State the client's actual process and typical stages here.] You'll usually see a design render or wax model before any metal is cast, so nothing goes into production without your sign-off.
Can I buy a loose diamond without ordering a ring?
We generally sell diamonds as part of a completed ring, but ask us about your specific situation.
Can I see my ring before I pay for it?
Yes, we'll show you a design render and/or a physical sample before final payment is due. This step exists specifically so there are no surprises when the finished piece arrives.
What are my payment options?
[List the client's actual payment options — e.g. deposit + balance on completion, layby, buy-now-pay-later providers, bank transfer, card.] [State any deposit percentage or timing requirements.]
What if I'm surprising my partner and they don't love the ring?
This is one of the most common worries we hear, and it's a fair one. [State the client's actual policy for this scenario — e.g. resizing, restyling, or exchanging the ring within a set window after the proposal.] Talk to us before you propose if you're unsure about sizing or style — we can usually build in some flexibility upfront.
Do you offer any kind of guarantee on engagement rings? (OPTIONAL — only if the business has a named guarantee/remake program)
[Name and describe the client's actual guarantee here — what it covers, what it doesn't, and any time limit or conditions attached. Do not publish a guarantee name or terms that haven't been confirmed with the client.]
How long does it take to make an engagement ring?
[State the client's actual typical turnaround — e.g. "Most custom rings take X–Y weeks from design approval to completion." Turnaround varies by design complexity and stone sourcing, so keep this as a range rather than a fixed promise unless the client wants to guarantee a date.] Rush timelines may be possible for an upcoming proposal — ask us as early as you can.
I can't find the design I'm after — can you create something custom?
Yes. [State how the client's custom process starts — e.g. "Book a design consultation and bring any reference images, sketches, or inherited stones you'd like to include."] Most custom pieces start from a reference point like this rather than a blank page.
What's included when I buy a ring from you?
[List what's actually included — e.g. certification, valuation, ring box, cleaning kit, warranty registration, complimentary first resize.] Confirm this list matches what's stated elsewhere on the site (product pages, warranty page) so nothing conflicts.
Still have a question we haven't covered? Get in touch.
(07) 5679 1487
8/163 Ferry Rd, Southport Queensland 4215
Hours
Monday – Friday: 9am – 5.30pm
Saturday: 9am – 5pm
Sunday: Closed
After hours appointments can be accommodated, please get in touch